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Privacy Policy

Online Piano Coach
Last Updated: September 1, 2026

Online Piano Coach (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of our students, parents, guardians, and website visitors.

This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, register for Online Piano Coach, purchase a membership, submit materials for coaching, communicate with us, or otherwise use our services (“Services”).

By using our Services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with Online Piano Coach.

Information You Provide

We may collect information such as:

  • Your name

  • Email address

  • Phone number

  • Student name and age

  • Parent or guardian information for minor students

  • Piano experience and approximate playing level

  • Learning goals and musical interests

  • Information provided during registration or enrollment

  • Communications you send to us

  • Student practice information

  • Video, audio, photographs, or other files submitted for coaching

  • Feedback, survey responses, or testimonials you voluntarily provide

We only request information that is reasonably necessary to provide or improve our Services.

Payment Information

When you purchase a membership or service, payments may be processed by a third-party payment processor.

Online Piano Coach does not need to directly store your complete credit or debit card information when payment information is processed securely by a third-party payment provider.

The payment provider may collect information necessary to process your transaction in accordance with its own privacy policy.

We may receive limited transaction information such as your name, email address, amount paid, payment status, subscription status, and transaction history.

2. Student Videos, Audio, and Submissions

Online Piano Coach may allow students to submit video or audio recordings of their piano playing for personalized educational feedback.

These recordings may contain a student's:

  • Image

  • Voice

  • Piano performance

  • Practice environment

  • Name or account information

  • Other information voluntarily included in the recording

Student submissions are used primarily for providing piano instruction, feedback, assessment, and related educational services.

We encourage students and families to avoid including unnecessary personal information in recordings.

Student recordings submitted privately for coaching will not be publicly posted, used in advertising, or shared on social media solely because they were submitted for coaching.

Separate permission will be obtained before identifiable student images, videos, recordings, or testimonials are used for promotional or marketing purposes where consent is required.

3. Information About Children and Minors

Online Piano Coach may provide educational services to children and teenagers.

When a student is a minor, registration and purchasing should be completed by a parent or legal guardian.

We may collect limited information about a minor that is reasonably necessary to provide piano education, such as:

  • Name

  • Age or age range

  • Piano experience

  • Learning level

  • Practice information

  • Musical goals

  • Video or audio recordings submitted for feedback

Parents and guardians should supervise the information their child submits through the Services as appropriate for the child's age.

We do not knowingly request more personal information from children than is reasonably necessary to provide the educational service.

A parent or legal guardian may contact us to request access to, correction of, or deletion of their child's personal information, subject to legal, contractual, and operational requirements.

4. How We Use Personal Information

We may use personal information to:

  • Create and manage student accounts

  • Process enrollment and membership administration

  • Deliver Online Piano Coach services

  • Provide personalized piano instruction and feedback

  • Review student video or audio submissions

  • Track student participation or progress

  • Communicate with students, parents, and guardians

  • Respond to inquiries and customer support requests

  • Process and maintain payment and subscription records

  • Send important service or account communications

  • Improve our programs, resources, website, and educational materials

  • Maintain the security and integrity of our Services

  • Prevent fraud, misuse, or unauthorized account access

  • Maintain appropriate business and financial records

  • Comply with applicable legal obligations

We may also use information for other purposes with your consent or where permitted by law.

5. Email and Marketing Communications

We may send administrative or service-related communications that are necessary to operate your membership, such as enrollment information, payment notices, program updates, or changes affecting your account.

Promotional emails, newsletters, special offers, or other electronic marketing communications will be sent in accordance with applicable Canadian anti-spam and privacy requirements.

Where consent is required, we will request it before sending marketing communications.

You may unsubscribe from promotional emails using the unsubscribe option provided in those communications or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional or service-related messages regarding an active membership or purchase.

6. How We Share Information

Online Piano Coach does not sell or rent your personal information.

We may share limited personal information with service providers that help us operate our business and deliver the Services.

These may include providers of:

  • Payment processing

  • Website hosting

  • Email delivery

  • Learning management

  • Practice and student communication platforms

  • Video hosting or storage

  • Cloud storage

  • Analytics

  • Customer support

  • Accounting or professional services

These providers may process information according to their own privacy policies and contractual obligations.

We may also disclose information where reasonably necessary to:

  • Comply with applicable law or legal process

  • Protect the rights, property, or safety of Online Piano Coach, our students, or others

  • Investigate fraud, misuse, or security concerns

  • Complete a business restructuring, sale, or transfer, subject to applicable privacy requirements

7. Third-Party Platforms

Online Piano Coach may use third-party websites, applications, and online platforms to deliver portions of the Services.

When you use a third-party platform, information may also be collected and processed by that provider according to its own privacy policy.

We encourage users and parents or guardians of minor students to review the privacy practices of platforms used as part of the program.

We take reasonable steps to select services appropriate for our business and educational needs, but we do not control the independent privacy practices of third-party providers.

8. Cookies and Website Information

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, maintain security, and improve the user experience.

Depending on the technology used on our website, we may automatically receive information such as:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Approximate geographic location

  • Referral source

  • Date and time of visits

  • Website interactions

Some cookies may be necessary for the website to function. Other cookies, including analytics or advertising technologies, may require consent depending on applicable law and the user's location.

Where required, appropriate cookie choices or consent mechanisms will be provided.

9. International Users and Data Processing

Online Piano Coach is operated from Alberta, Canada and may be available to students in other countries.

Some of the service providers we use may process or store personal information outside Alberta or outside Canada.

As a result, personal information may be subject to the laws of the jurisdiction in which it is processed or stored and may be accessible to courts, law enforcement, or government authorities in accordance with those laws.

By using the Services, your information may be processed in jurisdictions other than the one in which you live, subject to applicable privacy requirements.

10. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable business, accounting, tax, contractual, dispute-resolution, and legal requirements.

Different types of information may be retained for different periods.

Student recordings and educational submissions may be deleted when they are no longer reasonably required to provide the Services, maintain appropriate educational records, or resolve an account-related matter.

When information is no longer required, we may securely delete, destroy, or anonymize it as appropriate.

11. Security

We take reasonable administrative, organizational, and technical measures appropriate to the nature of the information we handle.

However, no website, online platform, email system, cloud service, or method of electronic transmission can be guaranteed to be completely secure.

Users are responsible for protecting their passwords and account credentials and should notify us if they believe their account has been accessed without authorization.

12. Your Privacy Rights

Depending on where you live and the laws that apply, you may have rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Withdraw certain forms of consent

  • Request deletion of certain personal information

  • Ask questions about how your information is used or disclosed

  • Make a complaint regarding our handling of your personal information

Some requests may be subject to legal exceptions or retention requirements.

We may need to verify your identity before fulfilling certain privacy requests.

For a minor student, an authorized parent or legal guardian may make appropriate privacy requests on the child's behalf.

13. Withdrawal of Consent

Where we rely on consent to collect, use, or disclose personal information, you may withdraw that consent subject to reasonable notice and any applicable legal or contractual restrictions.

Withdrawal of certain permissions may affect our ability to provide parts of the Services. For example, personalized video coaching cannot reasonably be provided if we are unable to receive and review the student's submitted recording.

We will explain relevant consequences when appropriate.

14. Public Content and Testimonials

If you voluntarily provide a review, testimonial, photograph, video, or other content for promotional use, we may request permission to use that material.

Where appropriate, separate consent will be obtained before publicly identifying a student or using identifiable student content for marketing.

For minors, appropriate parent or guardian authorization will be obtained before identifiable images or recordings are used for promotional purposes where required.

You may contact us with questions regarding previously granted promotional permissions.

15. Links to Other Websites

Our website or program materials may contain links to websites or resources operated by third parties.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our Services, technology, business practices, or legal requirements.

When changes are made, the “Last Updated” date at the top of this Policy will be revised.

If we make a material change affecting how existing personal information is handled, we will provide additional notice or obtain consent where required by applicable law.

17. Contact Us

If you have questions about this Privacy Policy, wish to make a privacy request, or have concerns about how your personal information is handled, please contact Online Piano Coach using the contact information provided on our website.

For privacy-related requests, please include enough information for us to identify the relevant account and understand your request. Please do not send sensitive information or payment card details by ordinary email.

18. Relationship to Our Terms of Service

This Privacy Policy should be read together with the Online Piano Coach Terms of Service.

The Terms of Service govern the purchase and use of our Services, while this Privacy Policy explains how personal information is handled in connection with those Services.

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